The customer satisfaction philosophy of PIRONET NDH is founded on the knowledge that the customer expects more than just a software package, but rather wants to safeguard his investment through a complete content management solution. Accompanying support services, which secure the uninterrupted operation and maintenance of pirobase systems, are therefore indispensable.

We offer a choice of services ranging from "Standard" support, which allows access to our support server and additional E-Mail and telephone connection to the pirobase® Help Desk, through to the "Premium" support level with direct contact to dedicated pirobase® experts and very fast response times.

Detailed pirobase® queries can be answered through the Customer Service Center either directly by the Help Desk or through a defined problem-solving process within an incident-control system. The query is categorized, prioritized and delegated to a group of support specialists.

After the problem has been resolved and a final check by the PIRONET NDH quality management department has been carried out, a confirmation of the result is sent to the customer. A detailed response-time breakdown leaves pirobase® customers safe in the knowledge that queries are solved and answered quickly and reliably. Status and History Tracking services enable a customer to determine the processing status of the query at any given time.

You can call us at +49 (0) 221/770 1700, fax your questions to +49 (0) 221/770 1005 or just send an E-Mail to support@pirobase.com.